Utilizing the 3C's of troubleshooting, the order we should follow to reach out for help is-
- Call emergency support,
- Call driver support (SDS)
- Call the customer
What is 3C's of troubleshooting?
The 3C METHOD is utilized to document problems & actions on team boards.
Some key features of 3C's are-
- Concern,
- Cause, and
- Countermeasure, and they encourage employees to consider the definitions of each stage.
- The owner's name as well as the date that countermeasure is to be executed are also recorded.
- A Kaizen column is utilized to assess the effectiveness of your countermeasure. Is it a 'return to standard' firefighting approach or a true preventative 'raise the standard' answer?
- If we want to raise the ideal condition, the type of improvement we are striving within the Lean concept, the standard improvement should be written on the kaizen, and the kaizen numbers can be placed on the 3C.
To know more about the LEAN and Kaizen, here
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