“A quality management system is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction.”
What is the main focus of QMS?
A quality management system (QMS) can be defined as a collection of business processes that focus on meeting customer requirements on a consistent basis. Its purpose is to ensure that, every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner
What are the importance of QMS and process improvement?
A QMS can provide a systematic approach to lean process improvement. It can help identify quality issues, eliminate unnecessary activities, and close gaps in performance. The purpose of a Quality Management System is to provide a formal system of tools and processes and allow certification via an independent agency
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