Agent Erin should respond to consumer Mrs. Rose by explaining the meaning of the figure in the rating and how it will affect the MA plan.
Medicare advantage is a type health plan usually offered private companies. The help plan comes in form of insurance on health in getting access to drugs and some medical treatment. The plans are the ones approved by Medicare.
Plans are rated based on performance on a scale of 1 to 5, where 1 means poor performance and 5 stars means excellent performance.
Therefore, a rating of 2 stars indicate a poor performance of the MA plan.
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