Question

You are the PC technician for a company. You received the following email from an employee:My email doesn't work. I keep getting email sent back to me, and I can't find any of my old emails. I don't think that the email program has ever worked well.When you arrive at the employee's desk, you observe how the employee accomplishes normal email tasks. You quickly determine that the problem is not with the email program, but that the employee needs to learn how to use the program. You have several high-priority tasks that need to be completed by the end of the day.What is the BEST way for you to respond

Answer 1

The the BEST way for you to respond is to set up a time where you as a person can sit down with the affected employee and show him how to carry out or complete the common tasks such as the email program.

What is the case about?

In the case that the email is not working, You as the technician need to meet up with the employee at a given time and show the person the ways and how to use the email program.

Note that teaching employees on how to use their email is not one's your biggest work but it is vital to do so.

Note that out rightly telling an employee that they do not know how to use a program in the right way is not respectful or helpful to them and thus The the BEST way for you to respond is to set up a time where you as a person can sit down with the affected employee and show him how to carry out or complete the common tasks such as the email program.

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