It is a false statement that providers should urge the consumer to file a recipient right complaint instead of a grievance.
These are imminent complaint that can occur when someone believe that their rights has been violated and may use such form to make a complaint.
In practice, the right complaint often follow a procedure that addresses communications submitted by individuals, groups or non-governmental organizations that claim to be victims of human rights
These recipient right complaint are reviewed by a rights officer/advisor who will conduct an investigation to know who is guilty.
Because the consequence of a right complaint could be gravely, then, it should be prevented, thus, It is a false statement that providers should urge the consumer to file a recipient right complaint instead of a grievance.
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