_____ is the process of preparing and delivering a message through verbal and nonverbal symbols in order to alter, strengthen, or maintain attitudes, beliefs, values or behaviors.

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Answer:

communication

Communication is the process by which people create and send symbols that are received, interpreted, and responded to by other people.

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Answer:

Communication

Explanation:

Individuals share information through the use of common systems, symbols, or behavior-based indicators, as well as formal papers and spoken discussions. Many people use nonverbal or vocal techniques to communicate.

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