Question

Agent oversight routinely monitors agent performance against cms and internal standards. we monitor:___.

Answer 1

 Agent oversight routinely monitors agent performance against cms and internal standards. we monitor All of the above

Periodic monitoring means monitoring performed to determine compliance with quality indicators. Examples 1. Periodic monitoring means evaluations and other activities performed in accordance with the user institution's maintenance program and plan (MPP) and RCNY

. Information gathered through monitoring reveals gaps or problems that require resource correction. Without M&E, it's not clear which areas need to be prioritized. Resources can easily be wasted in areas that are not at the root of the problem. Monitoring and evaluation help avoid this waste.

The

TN monitor is the fastest, but it's cheaper because it loses quality when viewed from the side. IPS monitors have slightly faster response times and display better colors than VA panels, but VA monitors have the best contrast of all the three-panel types.

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Answer 2

Agent Oversight routinely monitors agent performance against both CMS and internal standards. What we monitor:

1. Cancellation Rates

2. Rapid Disenrollment Rates

3. Enrollment Application Turnaround Time

4. Scope of Appointment (SOA) Forms

5. Third-Party Secret Shopper Surveillance Program of Formal & Informal Marketing/Sales Events

6. Complaints and Marketing Incidents

Conclusion

Therefore, Agent Oversight will implement disciplinary or corrective action when CMS infractions and/or prohibited tactics are identified.

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