There was a problem with the urgent care center's office staff's description of their nonPAR status to Mrs. Thomas. To put it another way, it's common for doctors to file claims for patients even if they aren't participating. This is further explained below.
What is nonparticipating provider (nonPAR) status?
Generally, Non-participating providers accept Medicare, although they don't always consent to take assignments (they may on a case-by-case basis).
In conclusion, The urgent care center's office employees misrepresented to Mrs. Thomas their nonPAR status. For example, it is typical for physicians to make claims on behalf of their patients even if they aren't participating in the program.
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