Hey,
According to the question Star Blanket will give 20% discount if customers pay cash for office visits.
We know the customer has paid $65 for an office visit. So we will discount the amount by 20%. Discounting an item by 20% is the same thing as writing 80% of the item. So the solution will be
=65*80/100(80% of 65)
=65*4/5=52
Hope it helps