Question

Garry called in a food order to feed his sales team. when he arrived to pick up, it was not what he ordered. the store associate quickly made it right, and offered a substantial discount to make up for the mistake. there was no need to check with the supervisor, and garry was satisfied with the result. what aspect of good customer service was in place

Answer 1

The aspect of good customer service that was in place is employee empowerment.

How does employee empowerment help customer service?

When employees are sufficiently empowered to make decisions on their own, they can act faster to remedy issues arising with customers.

This is what happened with the store associate. Because they had to power to deal with Garry's issue fast, there was no need to involve management and the issue was dealt with.

Find out more on customer service at https://brainly.com/question/1286522.

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