In the above scenario, The way to solve the problem is to would contact tech support.
I would also contact the number that is saved on my student ID for help as they will known about such problems.
The resources available to still read my detailed notes that I wrote, that tells the step by step way to quick fix it or contact the instructor to let them know of the current situation.
Therefore, In the above scenario, The way to solve the problem is to would contact tech support.
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