Comfort or conveniences the word amenities mean in the sentence above. Because they have been apologizing for the beaten track that has to face the customer of the place.
Amenities are something that gives the comfort and convince to the people, especially in the hotels they provide enormous amenities to give luxurious experience to their customers.
Some examples of the amenities are Child daycare, Bike racks, Lobby reception, Fitness facility, Covered parking and Building signage
Thus, option B is correct.
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