Since the agreement was not given, answer will be subjective. The new service agreement is contentious as not everyone will agree to it.
What is the service agreement?
A service agreement is known to be a kind of a written contract that often exist between a service or product provider and that of a client.
Note that based on the fact that the agreement was not given, answer will be subjective. The new service agreement is contentious as not everyone will agree to it but some may say that it is not as it was made for better service delivery.
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