Question

Stephanie supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Stephanie is understanding and patient with her staff, and tells them she knows what they’re going through because it wasn’t so long ago that she took those calls. How would stephanie’s staff describe her style?.

Answer 1

Stephanie’s staff describe her style as being understanding Sympathetic or  Empathetic

What is Empathy?

Empathy can be defined as the ability to show understanding of what other persons are going through based on ones personal experience on similar issue.

It is also worthy of note that sympathy is showing concern over what we have not experienced

Learn more about Empathy here:

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