By encouraging consumers to call a toll-free phone line and leave feedback about their products, Taco Bell used opinion sampling to gauge public attitude.
Through this telephone survey technique, TacoBell achieves faster completion of the survey, as well as being a more flexible and emotional method of identifying public attitudes.
Therefore, an opinion sampling is an effective way for a company to identify the perception in relation to its products and services, as well as to strengthen the relationship with the consumer.
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