Deanna is a new medical assistant in the office in which you work. She does not understand the matrix for making appointments. On her second day at work, she is on her own to make appointments, because the person who usually makes appointments is out with a sick child. Deanna makes two appointments in each slot as she did in her previous place of employment instead of the one that should have been made using the matrix. How will this affect the patients who are being seen for the next few days? What will this mistake do to public relations in the office?
