While on the phone, Darlene always tries to use the caller's name at least once during the conversation. What is Darlene MOST likely trying to
convey to the caller?
A) professionalism
B) intelligence
C) competence
D) respect
Using a caller’s name during a telephone call can communicate Respect. Every person likes when you are calling its name during phone conversation and so on. This is actually one of the most influential tool to show a respect of the opponent and the way to reach its propensity (it is actually used in cold calls)
