The action by Talia in refusing to do what the manager said is called organizational citizenship.
This refers to moral actions by people that go beyond the roles and obligations they are tasked with to ensure that a company is successful.
Talia refuses to lose the invoice which was beyond what the manager had told her because she wanted the supplier to be successful in its transactions with her company.
Find out more on moral corporate actions at https://brainly.com/question/13383200.