Question

Social media experts suggest that you use other means of communicating claims or complaints before turning to social media. Messages received through other channels are more likely to be addressed by the business, and social media presents a higher risk of your message getting into the wrong hands or becoming a legal issue. However, if you do use social media to convey a complaint or review, you should adhere to some basic guidelines. Which tips should you follow when posting a complaint or review online? Check all that apply.

a. Offset criticism with positives.
b. Do not include suggestions or negative comments in positive reviews.
c. Make your comment clean, polite, and to the point.
d. Ignore a business’s offer to discuss your post.
e. Refuse payment for positive comments.

Answer 1

The tips that one should follow when posting a review or complaint online are:

• a. Offset criticism with positives.
• c. Make your comment clean, polite, and to the point.

What should you do with online reviews and complaints?

You are allowed to give criticisms but these would be better if they came with the positive things the company did as well.

You should also keep your comment free of profanity, polite, and straight to the point instead of lengthy so that your issue can be dealt with easily.

In conclusion, options A and C are correct.

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