Question

One of the physicians concludes that intermountain healthcare isn’t really serious about improving teamwork. The physician asks mark allen if it is really important to change teamwork behaviors. Mark reemphasizes the importance of teamwork and professionalism in the organizations.

Answer 1

The skills needed to focus on improving active listening skills include:

• Give speakers clear nonverbal evidence that you are listening attentively, including leaning toward the speaker, maintaining eye contact, and not fidgeting.

• Show the speaker respect by not interrupting and by using an inclusive, friendly, and sharing tone.

• Follow up on unusual or inconsistent communication cues from the speaker, such as changes in tone, vocabulary, and body language to determine the real message the speaker is trying to send.

What is active listening?

Active listening means the practice of preparing to listen, the observation of the verbal and non-verbal messages that are being sent, and then giving appropriate feedback.

From the complete question, Mark Allen, is the Clinical Information Systems Manager at Intermountain Healthcare and he is working with a team of physicians, nurses, administrators, and other healthcare providers in order to improve the quality of healthcare at Intermountain Healthcare.

Since he wants to implement a skill development program on active listening skills, it is important to focus on improving active listening skills.

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