Respuesta :
Answer:
1. Positive relationships with customers usually result in customer retention and repeat business.
2. Customers will generate leads by word of mouth and refer others to your business which is very important in the early business stages.
3. Customers will leave positive reviews of services and goods, increasing profitability and creditability.
4. Positive relationships with customers will create an emotional connection to the brand, and this will foster a business environment that is strong, constructive, and optimistic.
Explanation:
The people principle teaches that "People need People." It is essential to note that building positive relationships with people is necessary, not just customers. People have needs that transcend transitional relationships, and it is necessary to have an astute awareness of the underlining needs.
The reasons why it is crucial to form positive customer relationships as a novice entrepreneur are:
- Customers are the lifeblood of a business
- it gives the entrepreneur more information about the customer's problems and how they can be solved
- It builds trust and trust translates to improved buying decisions
- happy customers create more opportunities for your business.
What are the keys to positive customer relationships?
The keys to positive customer relationships are:
- great communication
- empathy
- Rewarding loyalty
- Seeking feedback
- consistency etc.
See the link below for more about Customer Relationships:
https://brainly.com/question/25656282