Bobby communicates using an instrumental orientation. Whitney communicates using an expressive orientation.
Communicative orientation refers to the approach people take when communicating with others, which includes the type of information that is included and the general structure of the message. There are two main orientations:
Bobby's orientation is instrumental because he gets to the point and uses communication as an instrument. On the other hand, Whitney shows expressive orientation because she does not like to get straight to the point but she wants to tell others her feelings, ideas, etc. about a situation.
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