Louwanda's book adds a race dimension to arlie hochschild’s original conception of emotional labor.
What is emotional labor?
This is the process whereby the people that work on a job are able to manage their feelings and their expressions so that they can fulfill the emotional requirements of their jobs.
These flight attendants are required to regulate their feelings, their expressions as they have interactions with customers and co employees.
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https://brainly.com/question/7148125
