A customer service manager is assuming a disturbance handler role when he works to defuse a situation with an irate customer.
What is a disturbance handler role?
Disturbance handler role is a form of managerial role in which a manager takes charge when a company meets a roadblock such as an irate customer.
In a disturbance handler role, the manager must be capable of communicating amicably with the irate customer.
- He must also be able to negotiate with the customer on how to get his/her problem solved by employing his negotiating skills.
Learn more about the disturbance handler role here:
https://brainly.com/question/13188390
