Question

True or false: It is common for an organization to be able to improve on all three dimensions of customer utility.

Answer 1

Given what we know, we can confirm that the statement that reads "It is common for an organization to be able to improve on all three dimensions of customer utility" is false.

Why is the statement false?

• The statement is false due to the trade-offs necessary to improve any aspects of customer utility.
• This means that in order to improve one aspect, another becomes more difficult.
• This is comparable to the price and quality debate, where we can say that since increasing quality accrues more cost, it is very uncommon for a product to increase in quality while decreasing cost.

Therefore, we can confirm that it is in fact not common at all for an organization to be able to improve on all three dimensions of customer utility due to the trade-offs needed to improve in any one aspect.

To learn more about customers in business visit:

https://brainly.com/question/24848038?referrer=searchResults