Question

The__________is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.

Answer 1

The Service-Profit Chain model is based on a set of cause-and-effect linkages between internal and external performance, and in this fashion, defines the key performance measurements on which service-based firms should focus.

What is Service-Profit Chain Model?

This refers to a business model which was developed in Havard to determine the best method of operation that service-oriented firms should adopt. It shows the interrelationship between

• profitability,
• the loyalty of customers,
• productivity, and
• customer satisfaction,

which are all parts of a business that are necessary for growth and performance.


See the link below for more about Business Performance:

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