Question

How does a consumer complaint benefit the manufacturer?​

Answer 1

Answer:

You can identify the gap in your services and improve your product's quality.

Gain valuable insights into competition.

Improve customer's loyalty.

Improve your business' online reputation.

Understand your customer's habit and behavior when using your products or services.

Answer 2

Having an open channel of communication where customers can report problems with your service or bad experiences also positively affects your brand image. It improves your reputation and makes your company look trustworthy and caring.