1. The total cost of Software M over time is $10,000.
2. The total cost of Software X over time is $4,000.
Data and Calculations:
Cost of Software M = $12,000
Satisfaction rate with Software M = 95%
Cost of satisfaction level = $0
Cost of dissatisfaction level = $2,000
Percentage of not satisfied = 5%
The total cost of Software M over time is $10,000 {($12,000 x 95% - $0) + ($12,000 x 5% - $2,000)}.
Cost of Software X = $6,000
Satisfaction rate with Software X = 55%
Cost of satisfaction level = $0
Cost of dissatisfaction level = $18,000
Percentage of not satisfied = 45%
The total cost of Software M over time is $4,000 {($6,000 x 55% - $0) + ($6,000 x 45% - $2,000)}.
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