After reading the dialogue, we can see that the verb "to be" is missing in several parts. Therefore, we can assume we are supposed to fill in the blanks with the correct form of "to be". They are the following:
Conversation 1
Ben: Hello. How are you?
Ed: Er ... hello.
Ben: Sorry, are you Mr. and Mrs. Rutter?
Ed: No, we aren't. They are Mr. and Mrs. Rutter.
Ben: Oh, sorry.
Conversation 2
Ben: Excuse me. Are you Jerry Rutter?
Jerry: Yes.
Ben: I am Ben Pastor.
Jerry: Oh, hello. Nice to meet you, Ben. This is my wife, Sally.
Sally: Hi!
Ben: Sorry. Is your name Sandy?
Sally: No, it isn't. It's Sally.
Ben: Nice to meet you, Sally.
Learn more about the verb tenses here:
https://brainly.com/question/14710722