Answer: A customer is angry and yelling because no one has been able to resolve an issue with her product. offer her a new one
As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one. Imediatly call for a new one
A customer is being rude to you and using off-color language. You respond by saying please calm down
As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as pashience
Explanation:
A customer is angry and yelling because no one has been able to resolve an issue with her
product.
✔ stay calm to try to cool the customer down
As a customer service agent, you are responsible for requesting a replacement part for a customer who is upset that his product needs one.
✔ tell the customer that you will follow through
A customer is being rude to you and using off-color language. You respond
by
✔ showing courtesy to the customer
As a professional customer service agent, your ability to stay positive and focused on finding a solution that satisfies the customer is known as
✔ the customer service mindset
