You work for a large craft supplies retail chain that has store locations throughout the southeastern U.S. About twenty years ago, the organization implemented ERP (enterprise resource planning) software to manage its inventory, sales, financials, and payroll. However, the software has not scaled well recently as the number of store locations have increased and customer expectations in the market have risen. For example, cashiers must manually enter prices or item numbers because the system isn't designed to support scanning barcodes. Customers frequently complain of long lines and of being charged the wrong amount for an item. You've been tasked with leading a team to spearhead some major upgrades to your company's systems that will improve the efficiency of inventory availability, speed up the checkout process, and feed transaction data directly into the recently updated accounting system. As you begin planning the upgrades and selecting software solutions, you have to make some key decisions. support scanning barcodes. Customers frequently complain of long lines and of being charged the wrong amount for an item. You've been tasked with leading a team to spearhead some major upgrades to your company's systems that will improve the efficiency of inventory availability, speed up the checkout process, and feed transaction data directly into the recently updated accounting system. As you begin planning the upgrades and selecting software solutions, you have to make some key decisions. You've been talking with vendors about software and solutions that will meet the needs of your organization. The first decision you need to make is where this solution will be hosted. The current ERP is hosted on-premises at the home office location, but the hardware is old and outdated, and would not support a large upgrade. This means you'll either need to purchase new hardware, or find a cloud- hosted solution.
You decided to make the transition to cloud-hosted ERP services. This turns out to be a great decision because it makes the entire system more accessible for store locations throughout your region without requiring any significant investment in new hardware. As you learn more about what's involved in migrating to the cloud, you decide to tackle this project in phases by replacing one module of the old ERP system at a time. The POS (point-of-sale) and inventory management systems are the oldest and most out-of-date. Company executives have requested that you focus your initial efforts on upgrades that will have the biggest positive impact on customer satisfaction as soon as possible.
Which system do you start with?

The system to start upgrading first is the Inventory Management system followed by the POS system (point-of-sale) because they affect the customers most.

However, upgrading the inventory management system should be closely followed by the upgrade of the POS system. If the inventory management system is not working, the POS will malfunction and involve manual input of customers' data. The malfunctioning of the POS must be avoided.

It appears more appropriate to upgrade the two systems because the POS is more dependent on the inventory management system, and the upgrades must link for seamless customer service performance.

Thus, as well as upgrading the inventory management system, the POS system needs a timely upgrade to align with the upgraded inventory management system and the perpetual inventory system.

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