Question

the best way for a firm to close the knowledge gap is to

Answer 1

The best way to close knowledge gap in an organization to set appropriate service criteria, train employees to meet and exceed those criteria and measure service performance."

In an organization the knowledge gap refers to the disparity in access to information, skills, expertise, know-how between or among the staffs and management of the organization.

The best way to close the knowledge gap includes

• Setting appropriate service criteria.
• Training of employees to meet and exceed those criteria
• Measurement of the service performance from time to time.

"The options to the question includes"

• Be more realistic about the services it can provide and at the same time manage customer expectations effectively
• empower service providers, provide support and incentives and use technology
• understand customer expectations,
• Set appropriate service criteria, train employees to meet and exceed those criteria and measure service performance."

Learn more about Knowledge gap here

brainly.com/question/15112599