Respuesta :
Answer:
The answer is: While the e-mail contains formal language in the body, the salutation is formatted incorrectly and the contact information is missing.
Explanation:
It cannot be the first option as the email is actually formal, we know that because we don't see any contractions (it's), which these are commonly know for its informality when writing, we also see words and phrases such as: solidify, would, concern, look forward, etc... which could have been easily replaced for other synonyms less formal. The formatting refers to, pieces of writing missing, in this context we see that a bit more of salutation is missing at the beginning before going straight out to the issue; for instance:
Dear Mr. Townsend,
The motive of my email is to salute you and also to make of your knowledge...
And well, as we can see, the contact information she writes as to find "below" isn't there...