Question

lyft’s use of driver ratings helps to give passengers confidence in their knowledge of the drivers and to convey trust. this relates to which component of service quality?

Answer 1

Assurance to humans in terms of service delivery is very important. It tells if service delivered is acceptable or not. This relates to Assurance component of service quality.

• In the various sector or the economy, there are various ways used to improve service quality. In the transportation sector, service quality is done through:

• The encouragement of agent feedback.

• The use of agents listen to calls.

• The sending of post-contact surveys after every interaction. etc.

Conclusively, Service Assurance is the use of policies and processes by any firm to make sure that services rendered meet a pre-defined service quality level.

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