Question

2 Sasha is a hotel manager. She has 30 employees and they are
divided into teams working in the following departments: kitchen;
restaurant; hotel reception; housekeeping (room cleaning). Two of
the hotel receptionists have been trained by Sasha in some
aspects of hotel management. A modern hotel has recently
opened two kilometres away. Sasha wants to improve the
motivation of all the employees and is thinking of introducing a
bonus. She thinks it will make the hotel more profitable.
Identify & Explain 2 benefits to thr hotel of having well-motivated employees.

Answer 1

Answer:

1. Enhanced customer service.

2. Employee retention.

Explanation:

1. Enhanced customer service - motivated employees always take ownership of their job. In hospitality, it is important to provide best quality customer service. Having motivated employees mean employees are ready to serve customers in the best possible way.

2. Employee retention - since a new hotel has just opened up, they will be looking for hiring people locally, to retain her current employees it is important for Sasha to keep her employees motivated.