Question

What would you say to the patient who complains to you about Dr. Thompson?

Answer 1

i just gonna say what go o gle told me: Let the patient know that the complaint is being taken seriously and suggest solutions. Explain that it will be reviewed and discussed among the management. Inform the patient that you will follow up with them after the grievance has been thoroughly investigated.

Answer 2

First try to listen and understand the patient's complains and assure them that the management or upper authority would handle it accordingly.

What do you mean by complain?

• "It means to express dissatisfaction or annoyance about something."

What is management?

• "It is the process of dealing with or controlling things or people."
• When a complaint is made to the management, they try find related information about the same and if necessary make improvements as well.

Hence, try to listen, understand and give assurance to the patients.

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