Essential state-of-the-art operating and information systems that support company strategies and value-creating internal processes include all of the following except:_________
a. customer database systems.
b. information systems to track supplier/partner/collaborative ally data.
c. human resources systems that maintain employee data.
d. data management systems for undertaking benchmarking, TQM, and Six Sigma quality control.
e. systems to record and report financial performance data.
