Answer:
Due to a problem with our system we were unable to deliver your order as requested - apologizing for a mistake
thank you for your feedback. may we contact you by email to discuss a solution to your problem? - responding to a negative online post.
because we have a 30-day return policy, we will not be able to send you a replacement. - denying a request
we regret that you experienced poor service at our cafe. We are offering you a free meal on your next visit to make up for it. - explaining a service fault
Explanation:
:) hope this helps :)
