Question

A customer places an order on January 1, 2019. Fifteen days later, that order is received by the manufacturing department. Twenty days later, the order is put into production. Processing (manufacturing) time is 25 days for this order. The completed order is then shipped 15 days later. For this order, what was the total customer-response time (CRT), in days

Answer 1

Answer: 75 days

Explanation:

The total customer-response time (CRT), will be calculated as:

Order received by the manufacturing department = 15 days

Add: Order put into production = 20 days

Add: Processing time = 25 days

Add: Shipping Time = 15 days

Total customer response time = 75 days