Answer:
D) CALM.
Explanation:
A conflict can be defined as any form of disagreement that arises between two or more parties due to opposing views, opinions, or incompatibility.
CALM is a 4-step process for addressing and defusing conflict.
These four step process for conflict resolution or defusing conflicts includes;
I. Clarify (C): this involves finding out more information about what caused the conflict.
II. Ask (A): you should ask the opposing party about the issues while being polite.
III. Listen (L): listen attentively to get more information.
IV. Move forward (M)
