How might you close each of the following conversations? What types of closings would be most
effective? Which would be least effective?
1. You and a friend have been talking on the phone for the last hour, but at this point nothing new is
being said. You have work to do and want to close the conversation.
2. After a long meeting, your colleague doesn't seem to know how to end the conversation and con-
tinues to go over what has already been said. You have to get back to your desk.