Which rules for handling phone calls are being followed in the following scenario? Select all that apply.
"Hello, this is Kelly Chambers with Smith and Associates. I'm calling for Jasper Klondike,
Director of Marketing. We had arranged a 2:00 appointment. Is he available to speak? Yes, I'll
hold."
"Ms. Chambers, Jasper Klondike here. Sorry to keep you on hold. I have your e-mail in front of
me. I've got answers to two of your questions.
(conversation continues)
