Answer: "You should"
Explanation:
"You should" refers to doing the right thing, almost in a critical tone without much understanding of the audience´s possibilities to behave in a certain way. It´s important to deliver a message that shows empathy without being controlling.
To develop effective communication, especially in the health services environment, t´s important to avoid breakdowns in the communication process. Communicational barriers, such as a misunderstanding due to a poor selection of words, can lead to future conflicts.
