Question

When the character playing Alice in Wonderland signed autographs and had her picture taken with guests at Disneyworld, it was an example of a(n):______

a. Customer action
b. Onstage contact employee action
c. Backstage contact employee action
d. Support process
e. Audience action

Answer 1

Answer: B. Onstage contact employee action

Explanation:

When the character playing Alice in Wonderland signed autographs and had her picture taken with guests at Disneyworld, it was an example of onstage contact employee action

Onstage visible actions by employees are referred to as the face-to-face contacts that the employees of an organization have with their customers while delivering the products. For the backstage contact employee action, those are not visible to customers.