Answer: Observed the employees, found out they saw their work irrelevant and observed the staff suffered from anonymity
Explanation:
Brain showed three(3) signs;
- He observed his employees who found it difficult measuring their own performance.
- He discovered that employees saw their work irrelevant, and made them not to place value on it
- He observed that the staff suffered from not being acknowledged, and no one was interested in the employees as individuals.
In addition, he tasked each employee to notify who they served and who would find their work relevant when they do it.
