Demonstrate your ability to help customers reach buying decisions. Read the following situation and prepare to role-play how you would help the customer reach a buying decision. Ask another student to play the part of the customer. Your instructor will evaluate your performance.

Situation: A customer needs a computer to take to college a month from now. The person could purchase a less expensive computer with limited memory but is thinking about buying a more expensive model since s/he plans to major in graphic design. However, the customer questions making a large investment now, since technology is changing so quickly.

As we learned in the first chapter, an information system is made up of five components: hardware, software, data, people, and process. The physical parts of computing devices – those that you can actually touch – are referred to as hardware. In this chapter, we will take a look at this component of information systems, learn a little bit about how it works, and discuss some of the current trends surrounding it.

As stated above, computer hardware encompasses digital devices that you can physically touch. This includes devices such as the following

Explanation:

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