Question

Octavia has received an email from a customer, asking her a question about a product. unfortunately, octavia doesn't know the answer. however, she has a team meeting in two days time where she might be able to learn the answer to this customer's question. what should octavia do in this situation?
a. send a quick reply explaining that she needs more time to consider the question.
b. no action is required. the customer will assume she needs more time or is away.
c. call the customer on the phone to explain the problem.
d. email her supervisor so that he can respond to the sender's question.

Answer 1

What Octavia should do is send a quick reply explaining that she needs more time to consider the question. Say the customer is asking asking something really complicated, the receiver will might need more time to answer than an easier question.

Answer 2

What should octavia do in this situation is: a. send a quick reply explaining that she needs more time to consider the question.

What should Octavia do in this situation

Based on the given scenario since she does know the answer to the question she was asked by the customer.

The best alternative is for her to reply the customer by telling the customer to give her more time. Doing this will enables Octavia to learn the answer to the customer question.

Therefore what should Octavia do in this situation is: a. send a quick reply explaining that she needs more time to consider the question.

Learn more about What should Octavia do in this situation here: https://brainly.com/question/11617595

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