Question

In the video, Heidi discusses the importance of maintaining uniformity across the Bow Wow franchises to ensure efficient operations and a consistent customer experience. Now she asks you how best to achieve this objective as the business grows even bigger. What should you tell her? Check all that apply.

Answer 1

Answer:

• Outline detailed steps for each major business process and insist that all franchises follow them.

• Adopt consistent compensation policies so employees know how they will be rewarded for performance.

• Take corrective action whenever an employee's work is not meeting standards.

Explanation:

Based on the information that has been given in the question, in order to achieve the objective of maintaining uniformity across the Bow Wow franchises to ensure efficient operations and a consistent customer experience, Heidi should adopt consistent compensation policies so that the employees will know how that they will be rewarded for their performance. This will be a morale booster and the employees will be determined to work harder and achieve organizational goals.

Furthermore, Heidi should outline detailed steps for every major business process and insist that all franchises follow. This is necessary so that uniformity will be maintained across the Bow Wow franchises which will help in ensuring efficiency in operations.

Lastly, when a worker isn't doing what's expected of him or her, and therefore not meeting standards, corrective action should be taken in order to get the employee back to track.