Question

In which of the following ways does Zappos achieve organizational control?
A.
It continually changes the organizational values that guide its employees.

B.
It refrains from monitoring its employees' calls.

C.
It encourages employees to be creative and innovate and to go the extra mile to deliver a wonderful customer experience.

D.
It enforces that each group member's compensation depends in part on the group's overall productivity.

Answer 1

Answer:

D.

It enforces that each group member's compensation depends in part on the group's overall productivity.

Explanation:

Zappos is an online company that retails shoes and clothes. They have an extremely flat organisational structure that promotes employee involvement in major business decisions.

For example it allows its customer service employees attend to customers in their own way rather than following a script.

One way Zappos has maintained organisational control is by each group member's compensation depending in part on the group's overall productivity.

This strategy ties the employee compensation to the company's performance, so they are motivated to put in their best.