Answer:
organizational climate
Explanation:
Organizational climate refers to the personal experiences of work that the employees undergo at any given point of time. This is inclined entirely on the perception of the employees and their judgment helps in developing its concept. These depend and vary from person to person.
In the given excerpt, Grace is experiencing the effects of organizational climate. The attitudes and behaviors of the coworkers towards the animals and their dedication towards work influence Grace to make her best efforts altogether.